Delivery & Returns
Delivery Information
At Ambient Room Lights, we take pride in ensuring our lighting solutions brighten your space efficiently and reliably across the UK.
Standard Delivery: Expect your items to arrive within 7-14 working days, carefully packaged to ensure they light up your environment the way they should.
Returns Policy
Our goal is for you to find delight in our products. If for any reason you’re not entirely pleased, we offer a 14-day returns policy. Products must be returned in their original condition, unlit and with all packaging intact.
To Start a Return:
- Reach out to us at info@ambientroomlights.com within 14 days of receiving your order.
- Mention your order number and the reason for returning the item(s).
- Hold tight for our response with further instructions.
Please be aware, the cost of the return postage is the customer’s responsibility. We will issue your refund to the original payment method within 14 days of receiving the returned items.
For detailed instructions or additional support, please visit our contact page.
Exchanges
Currently, direct exchanges are not available. If you wish for a different item, please return the original purchase for a refund and place a new order for the item you’d prefer.
Damaged or Faulty Items
Should any items arrive in a less-than-perfect condition, please get in touch immediately at info@ambientroomlights.com with your order details and photos of the damage. We will organize a replacement or refund as swiftly as possible.
Thank you for choosing Ambient Room Lights for creating your perfect atmosphere.
Please note that this policy is subject to the terms and conditions of Ambient Room Lights. We reserve the right to modify our delivery and returns policy at any time.